Shipping policy
We’re committed to making sure your order arrives safely and as quickly as possible. Please review our shipping policy below before placing your order.
Processing Time
- All orders are processed within 2–5 business days unless otherwise stated.
- Custom, handmade, or made-to-order items may require additional processing time.
- Orders are not shipped or delivered on weekends or holidays.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- Domestic (U.S.) Orders: 3–7 business days
- International Orders: 7–21 business days
Please note that delivery times are estimates and may vary due to carrier delays, weather, holidays, or customs processing.
Tracking Information
Once your order has shipped, you will receive a confirmation email with tracking information (if available).
Lost, Delayed, or Stolen Packages
KAFS is not responsible for:
- Delays caused by shipping carriers
- Lost or stolen packages marked as delivered
- Incorrect shipping addresses entered at checkout
Please double-check your shipping information before placing your order.
Address Changes
If you need to change your shipping address, contact us as soon as possible at info@kafsnyc.com We cannot guarantee address changes once an order has been processed.
International Shipping & Customs
International customers are responsible for any customs fees, import duties, or taxes required by their country.
Damaged Orders
If your item arrives damaged, please contact us within 24 hours of delivery with:
- Your order number
- Photos of the damaged item and packaging
We’ll work with you to resolve the issue as quickly as possible.
Contact Us
For any shipping-related questions, please contact us at:
info@kafsnyc.com
Thank you for supporting KAFS ♡
